RETURN POLICY

At OHURUU SHOP, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a return may be necessary, and we want to make the process as simple and convenient as possible for you.

Our return policy allows you to return your item within 7 days of receiving it. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return.

If you need to initiate a return, please contact us at ohuruushop@gmail.com and provide us with your order details. We will guide you through the return process and provide you with a return shipping label, as well as instructions on how and where to send your package. Please note that returns sent back to us without prior authorization will not be accepted.

Upon receiving your return, our team will inspect the item to ensure that it meets the return criteria. Once approved, we will initiate the refund process. Refunds will be issued to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. We are here to assist you and ensure that you are satisfied with your shopping experience at OHURUU SHOP.